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Customer Service

 Shipping & Delivery

Receive free shipping on purchases of over $100*. You will be advised on the product page if the item qualifies for free shipping. Some products may also be upgraded to overnight Express Post for an additional cost. Please contact us directly should you require this service.
Bulky items are excluded from the free shipping offer. Enter your postcode in the shopping cart to gather a shipping quote to your destination. You will be presented with the cheapest and fastest option based on the size of the item and its destination.
Orders of less the $100 are shipped for $10

Some items due to State, Territories and National legislation cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles. Packages do not ship from our Distribution Centre on the following holidays:

  • New Year's Day
  • Australia Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

Please allow additional delivery times of up to 5 business days, if your order is placed within two days prior to any of the above public holidays. Please note that orders placed after 11:00am on a Friday may not be despatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.

If a product needs to be placed on back order to fulfil your request or is delayed beyond our control, we will notify you by email. If this occurs you will have the option to request a refund for the affected items.

Store pickup requires product collection within 10 working days.

FAQS

What happens with non-delivery or lost parcels?

If you require our assistance, please contact us at  and we will help facilitate your enquiry. In most circumstances direct contact between yourself and the shipping provider will result in the most efficient resolution.

Returning Items

If you have an item you wish to return or exchange check out our Returns and Exchanges policy.

Damaged Items

If an item arrives to you damaged, contact us 08 93242707

Introduction

At The Running Centre we are dedicated to protecting your personal information. We have issued the following privacy statement to demonstrate this commitment to you. The statement is designed to help you to understand how and why we collect your information, to whom it is disclosed and what your rights are. 

Please note that you can access our website home page and browse our site without disclosing your personal data.
 
Collection & Use of Information.

If you wish to place an order with The Running Centre we will require some basic contact and financial information. This includes your name, address, contact number and e-mail as well as credit card details such as card number, expiry date and security number. Without these details we will be unable to process your order. Your contact information is used during the billing process and for delivery purposes, while your financial information is used to receive payment for the goods you require. Supplying a contact phone number will enable us to inform you of any difficulties that may arise when processing your order. However, if your phone number is not provided we will endeavour to contact you via e-mail if necessary. 

We use an outside shipping company (normally Australia Post) for delivery of your goods and a credit card processing company, usually Camtech (SecurePay Pty Ltd.), and the Westpac Bank in order to charge you for the goods that you have ordered. These companies do not retain, share, store or divulge any personal information for any secondary purposes. Other than these companies, The Running Centre will not pass your information on to any third parties. 

The Running Centre may place small data files, known as; Cookies, on your computer that allows us to recognise you each time you visit our website. By doing this, we can monitor traffic through the website and determine any opportunities for making it more user-friendly. No personally identifiable information is ever stored within the cookie. We also collect, with either cookies or weblogs, users' IP addresses and log in times. An IP (Internet Protocol) address is a number that is assigned to your computer when you use the Internet. Your IP address does not contain any personally identifiable information about you. The Running Centre collects IP addresses for the purposes of system administration, to report aggregate information to our management, and to ensure the validity of an "opt-in" request (i.e., the consumer's consent to receive the requested information). 

You always have the option to disable cookies while registering or interacting with The Running Centre website. The only information we maintain in our database is the information you supply when filling out our registration form.

Our Mailing List and Your Information

At The Running Centre, our mailing list enables us to e-mail or write to you about special offers, sale information or new product information. If you wish to opt out of this service please click sales@therunningcentre.com.au or write to us at the address below.

Under the Federal Privacy Act 1988, you have a right to access any information we hold about you. If you wish to gain access to this information write to us at the address below. We are happy to provide you with a copy of any information we hold about you, however we will require a proof of identity and it may take up to 30 days to process.

In addition, if you wish for us to delete any records we hold about you or if you wish to update any changes in your personal information, please contact us via the e-mail or postal address provided below. We aim to read and respond to every e-mail sent to us within 48 hours of its receipt. Normally, we will delete e-mails once they have been replied to except in cases where we believe the information will be required for future reference. 

Third Parties

The Running Centre will not sell, distribute, publish or otherwise disclose your personally identifying information without your express permission to anyone outside The Running Centre.

Your information will not be shared with any third party except (i) as authorized by you in accordance with this privacy policy to deliver services you request, and (ii) if compelled to do so by proper judicial or governmental authorities.

From time to time, we may employ other companies and individuals to perform functions on our behalf (e.g., outsourced e-mail delivery companies). They will have access to your personally identifying information in order to perform their functions, but may not use the information for any other purposes. In such cases, we will have a non-disclosure agreement with the service provider to ensure your contact information is protected and is not misused.

Personal data shall not be transferred to another entity, country or territory, unless reasonable and appropriate steps have been taken to maintain the required level of data protection.

Our Security Details

The Running Centre is committed to providing full security through our on-line store. Whenever you place an order with The Running Centre we use industry standard secure socket layer (SSL) technology. This software ensures that information that you input is encrypted before it is sent to us. Much of the site is not secure as no information is actually being exchanged; therefore no security risk exists. Pages that are not secure include the main catalogue, product descriptions and general information pages. Our checkout area is in a secure environment and your browser will confirm that you are using a secure connection by showing either a locked yellow padlock or an image of a key in the bar at the base of your screen. 

Links to other websites

This website may contain links to other websites operated by third parties other than The Running Centre. Such links are provided for your convenience only. The Running Centre does not control such websites and is not responsible for their content. The fact that this website contains links to other websites does not mean that The Running Centre approves of, endorses or recommends those websites, nor does it imply any association with their operators.

 

Revision of This Privacy Statement 

The Running Centre may at any time revise this Privacy Statement by updating this posting. You should therefore periodically visit this page to review the current Privacy Statement. 

Summary

As previously stated, The Running Centre is dedicated to protecting your information. If you feel that we are not adhering to the above policy, you may contact us by e-mailing sales@therunningcentre.com.au, calling us on 08 93242707 or by writing to us at The Running Centre, 1/1273 Hay Street, West Perth WA 6005.